Launch FastDesk on a macOS Device¶
FastDesk® is UKFast’s Desktop as a Service (DaaS) solution, which allows users and organisations to work more effectively and securely by giving access to files, applications, and desktop items remotely via an internet connection. All desktop settings and files are stored remotely in the cloud, providing cross-device compatibility and eliminating the risk of data loss by removing the risk of unauthorised access. This DaaS solution allows users to work in the same way they would with a traditional local desktop, but increase the flexibility with which they do so regardless of the endpoint device hardware, operating system or form factor.
Note
Compatible with MacOS Catalina, MacOS Mojave and MacOS High Sierra.
Pre-Installation information¶
This guide provides step by step instructions on installing and accessing FastDesk on your Apple MacOS device. Day-to-day, there are two available methods to access FastDesk on your Apple MacOS device. These methods consist of the web portal and the Citrix Workspace Application. Whilst this guide will help you install the Citrix Workspace Application in order to access FastDesk for the first time, we highly recommend using the web portal to access FastDesk on a day-to-day basis.
Both the Citrix Workspace application and web portal gives you:
Instant access to your FastDesk environment in an easy-to-use, all-in-one interface.
Ability to use the FastDesk on domain and non-domain joined PCs and thin clients.
Full integration with the Citrix Content Collaboration (Also known as ShareFile) which gives you the ability to upload and download files all in one place.
Step 1 - Installing the Citrix Workspace Application¶
From your macOS device, download and install the latest version of the Citrix Workspace app at this URL:
https://www.citrix.co.uk/downloads/workspace-app/. Alternatively, you can click this link here to take you to the website.
As you can see from the image 1 below, all versions of Workspace are listed.
Expand the "Workspace app for Mac" section and select the latest version of the "Workspace app for Mac". This takes you to the download link where you can download the application (See image 2 below).
Once the file has downloaded, open the file to begin installation and select Install "Citrix Workspace app" if prompted. For the Citrix Workspace Application to install on the local machine, there is a minimum storage requirement of 286MB.
Next, the "Citrix Workspace Installer" will open (Refer to the image included). Select continue to begin installation and continue again to agree to the Citrix terms of service. The next page dialog screen displays the storage space required and gives you the ability to change the install location of your Citrix Workspace app. In most cases, this will stay the same and you can simply select install. At this point, it might prompt you again for your local machines password. Enter this if required and wait for the installation to finish. Once the installation has finished, it will take you to the Add Account page dialog box. On this screen, do not tick "Add Account" and simply select "Finish installation" (See image 3 below).
Step 2 - Logging into the FastDesk Portal¶
Once the "Citrix Workspace" application is installed, open your web browser and navigate to the Following URL:
"https://www.fastdesk.co.uk". Alternatively, you can simply click the link here to take you to the website. In terms of web browsers, the web portal is compatible with Safari (7.0 or later), Mozilla Firefox (22.x and later) and Google Chrome (28.x and later)
Once here, you will see the FastDesk landing and log in page with a man on the sofa (Refer to image 4 below).
Go ahead and enter the username and password credentials that were provided to you by the FastDesk team. Upon entering your credentials, you will be asked to change your password (See image 5 below).
Note
Your new password must be a minimum of 8 characters in length and contain at least 3 of the following: uppercase letters, lowercase letters, numbers, symbols and special characters e.g “! “ £”. Your password can also not contain the name of your account. For example, if your account name is John Smith, a password with the word ‘john’ will not be accepted. Once your password has been reset, it should simply log you in. It may ask you to dectect receiver, if so, simply select the option that allows it to detect the receiver.
Step 3 - Launching a desktop from the Portal¶
Once you have logged into the FastDesk portal, you will be presented with a blank page with some instructions (Refer to image 6 below).
You can navigate between Desktops and Home via the icons found at the top of the screen. The icons found at the top of the screen also gives you the ability to search as well as open settings. Simply click Desktops to navigate to this category (Refer to image 7 below).
Once in the desktops categories, you can open the desktop that has been allocated to you by just clicking the monitor of the desktop or by clicking the downward arrow which will give you three options of "Open", "Add To Favourites" and "Restart". You can also choose to "Add To Favourites", which pins your desktop to the Favourites category. From here you can also click "open" (Refer to image 8 below).
When either the monitor or open button has been clicked, you will get a pop up that asks "Open Citrix Workspace Launcher?" (Refer to image 9 below). Next, allow it to open the Launcher.
Upon opening this, your desktop will begin to launch in another window (Refer to image image 10 below included).
Once fully launched, your desktop should appear as it is in image 11 below.
Workspace Application Log in setup (Optional)¶
Although it is recommended you access FastDesk through the URL, you can also access your desktop through the Citrix Workspace Launcher. If you prefer to login directly to the Citrix Workspace app, you can do so. Simply click your windows start menu button and search for "Citrix Workspace Application". After launching the Citrix Workspace app, you will be asked to add account. See image 12.
Simply type the following URL "https://www.fastdesk.co.uk" and click Add. You will then be prompted to enter your username and password into the application. See image 13.
Go ahead and enter the username and password credentials that were provided to you by the FastDesk team. To continue setup, refer to step 2 and follow the guide.
Warning
Whenever you log out of a desktop, do allow at least 3 minutes before attempting to log back in. This is to ensure the session correctly ends before another one is open. If you have not waited long enough, there is a danger of your applications not appearing when you log in. If you do find that this is the case, simply log out, wait at least 3 minutes and log back in again.
This instruction guide should assist you in getting logged in for the first time. If you have any questions or still require assistance, please contact the FastDesk support team on 0800 923 0617.