How to install or update an Application¶

Step 1 - Request UKFast to open Application Layer¶

If you would like to install an application, you will need to contact the FastDesk support team to request an app layer to be opened. The FastDesk support team will let you know that the layer has been opened and they will provide you with the details needed to log in. Once the application layer is open, you will be able to connect to and access it so that you may perform your application installations or updates.

Step 2 - Accessing the Application Layer¶

To access the app layer, you will need to log into your database user, this is accessed the same way as you would access your desktop when you login. From the FastDesk login page, enter the credentials for the database user (which will have been provided to you through email or ticket when your database machine or entire solution was setup).

Once you are logged in, please open up the database user desktop as usual.

Next, you will need to open up "Remote Desktop Connection". Refer to Image 2 below. To find this, you may need to search for it or find it within the list of applications.

Once this is open, you will need to enter the IP Address which the support engineer has provided in the ticket. Refer to Image 3 below.

When you have entered this, you will then be prompted to enter a username and password. The username and password needed will be provided to yourself through the ticket system via a ticket that will be raised in regards to your application install or update. Refer to image 4 below.

Step 3 - Installing or Updating the Application(s)¶

Once the application layer has been launched, you will see the Recycle Bin as well as a Shutdown for Finalize shortcut. You now have elevated admin privileges to install and/or update applications. Please install or update any applications that you have requested be added. Refer to Image 5 below.

When installing an application, you may be required to enter a data path (some applications only). For this you can use your Database/App/File server. For more information on this, please contact our support team.

Once complete, please sign out of the application layer. For more information on how to do this, please visit our guide on how to properly sign out of your desktop link here

Once signed out, please inform the FastDesk team that you are ready to push this layer out to users. If you are installing an application for the first time, please state which users you want to have access to the application.

To allow for the updated application to come through on your desktop yourself, and other users looking for the updated application layer will need to sign out of your desktop, wait a few minutes and then sign back in. After doing so the updated or newly installed application will appear on your desktop.

Additional Content - Accessing without a Database user¶

Following the instructions of Step 1, you should have the credentials for the app layer. To access the app layer, you will need to log as your FastDesk user.

Within your FastDesk session, you will need to open up "Remote Desktop Connection". Refer to Image 6 below. To find this, you may need to search for it or find it within the list of applications.

Once this is open, you will need to enter the IP Address which the support engineer has provided in the ticket. Refer to Image 7 below.

When you have entered this, you will then be prompted to enter a username and password. This is where you will need to enter the username and password which has been supplied in the support ticket.

Once you have entered the details, you will then be signed into your application layer. Please go back to Step 3 to finish the tutorial.