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Upgrade to Newer ShareFile tools¶

As you may already know, ShareFile Drive Mapper, ShareFile Desktop App for Windows and ShareFile Desktop App for Mac are reaching ‘end of life’ on 30th June 2020. They require upgrading to newer versions on which the key Citrix component which provides privacy and data integrity has been updated.

The deadline for updating is 30th June 2020. Any clients using older versions after this date will be prevented from accessing some of their services, due to a security risk and chance of service disruption which could include difficulty accessing services.

To find out how to identify how up to date your tool is, use the instructions below based on your endpoint device. More information on the upgrade can be found on the Citrix Support Centre.

Tool

Finding Out Current Version

Minimum Required Version

Guide to installing the latest version

Citrix files for Windows

Left click on the ShareFile logo in the System Tray to open the Dashboard. Select ‘Help’ from the dashboard. The version number appears at the top of the ‘Help’ page.

4.x and later

<https://support.citrix.com/article/CTX228273>

Citrix files for macOS

Left click on the ShareFile logo in the System Tray to open the Dashboard. Select ‘Help’ from the dashboard. The version number appears at the top of the ‘Help’ page.

4.x and later

<https://support.citrix.com/article/CTX226351>

Citrix files for Outlook

Select ‘Help’ from the Citrix Files for Outlook ‘Options’ menu. The version number appears at the top of the ‘Help’ page.

6.x and later

<https://support.citrix.com/article/CTX2370>

Print to ShareFile

Select the ‘Help’ icon (?) in the upper right hand corner of the app. On the top right hand side you will see the version number.

2.8.97 and later

<https://support.citrix.com/article/CTX207793>

Citrix Files for Mobile Apps¶

Mobile Apps

Minimum OS Version

App Download Location

Citrix files for Android

Android 5 and later

https://play.google.com/store/apps/details?id=com.citrix.sharefile

Citrix files for iOS

iOS 10 and later

https://apps.apple.com/us/app/citrix-sharefile/id434391375

This instruction guide should assist you in getting logged in for the first time. If you have any questions or still require assistance, please contact the FastDesk support team on 0800 923 0617

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